Face-Ka-Bobs™ | Get a Handle on Your Head!

FAQS (Frequently Asked Questions)

 

  • Choose a product and a size.
  • Upload an image and choose production time.
  • Checkout

We make standees from 3 materials, Cardboard best economy option, Foamboard best print easily damaged, & Corrugated Plastic most durable weather proof fluted pvc plastic.

All checks are to be made payable to Wet Paint Printing + Design. Checks should be mailed to 152 Horton Street, Wilkes Barre, PA 18702. Production of your order will not begin until your check has cleared and we have received artwork.

For faster production, we offer several rush production options between 24 and 72 hours. Rush orders placed before Noon est are considered received that day. After noon, they are processed the following business day.
We can't ship any rushed standees with ground.

What Does Rushed Production Do?

Rush Production is producing the order ahead of other standard production orders. All rush orders must be placed by Noon est. Currently we offer 3 rush production times. Rush production is separate from shipping. Please keep this in mind when ordering time sensitive items.

Average production is typically 5 business days plus the shipping time this will vary depending on countires outside of the US. Shipping time is between 1-7 business days depending on your location. Production time starts when the order is complete. A complete order consists of: an order, the payment, and a photo that conforms to our guidelines on our Photo Tips page. If you need your item faster than this estimated time frame, or need it by a specific date, you must use our rush production option and a shipping method other than ground shipping. 5 business days are only a estimation of our average production times. At times, production volume may be high and they're may be delays in the production of your item(s)

We are not responsible for delays to the production or your item(s) due to: mechanical failure, raw material shortage, or delays caused by shipping. We do not guarantee any production time unless the customer has purchased the rush production option. The ground shipping method is not a guaranteed shipping method offered by UPS. This means UPS may estimate shipping to take 2 days from NYC to Washington D.C. If it takes 2 weeks to get there, it is still considered a successful ground shipment. Next day air, 2 day, and 3 day select are the only domestic shipping options guaranteed by UPS. With this guarantee, only the shipping costs are refundable in the event of a delay, not the value of the time sensitive item. With this explained, please plan your order accordingly.

 

Shipping FAQs
How is a cutout shipped?
Cutouts are delivered folded in one flat package, unless multiple items are ordered. All shipping prices shown are directly from UPS. Any item exceeding 165 inches in girth may be shipped via common carrier and charged at least $125 for shipping.
 
What Type of Shipping do you Offer?
Currently, we use UPS Standard Ground, 3-Day Select, 2nd Day Air and Overnight Shipping methods to transport our cutouts. Please choose the shipping method carefully as we cannot change it once that package has left our facility.
 
Do you ship Internationally?
At this time we do not ship outside of the United States.
 
Can I Use my own Shipping Account?
Of course, but if it is not through UPS or UPS Freight, there may be a pick up charge.
 
My cutout was delivered cracked or damaged, what do i do?
If cutout is lost or broken, you MUST contact us within 24 hours of the confirmed delivery time. Keep all damaged product and packaging, UPS will pick up the damaged product. Photo proof of damages may be required to expedite the claim process. Without the original item and packaging, we cannot file a claim, and refunds and reissues will not be granted. All losses or damages outside the 24 hour window are not our responsibility. In the event that the damaged item is not returned by the customer, the customer will be charged for the reissue or will not receive the refund.
 
I didn't get my cutout on time. What do i do?
Shipping time requested and purchased is not guaranteed by Life Size Custom Cutouts. Delays due to UPS, UPS Freight, or any other carriers are not our responsibility. Delays also caused by weather phenomenon or other acts of a God do not make us liable. No refunds will be issued due to shipping delays. Please keep this in mind when making time sensitive orders. Oversize items will be shipped via common carrier, and delivery will be 2 to 7 days and at least $125.

How is a standees shipped?

Standees are delivered folded in one flat package, unless multiple items are ordered. They are packaged and shipped in a cardboard container. All shipping prices shown are directly from UPS. Any item exceeding 165 inches in girth may be shipped via common carrier and charged at least $125 for shipping.

Do you ship overseas?

At this time we do not ship overseas or out of the continental United States of America.
All charges to credit cards will show up as Wet Paint T-Shirts Inc. and will be processed online through Pay pal or by phone. There will be a $25 service charge for any disputed charges, this is your warning.
We will make any standee from YOUR photo. If you are asking about making a standee of a professional athlete or star, you must provide a photo that you own. If you do not own the photo, you assume all copyright laws. You may also need to have permission to use their likeness. This permission needs to be in writing.
If you want 1:1 life size, you will need to know the persons height. Then order based on their height. If you want a smaller size, order whichever size you desire. please keep in mind that if you tell us 6ft tall and the persons arms are above their head, we still make the standee 6 ft from topmost part (in this cast their hand) to toe

Have more questions? Please don't hesistate to contact us! Our customer service is available from 9am to 4pm Monday through Friday.

 

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Problems with the Upload?

File too large or just unable to upload the picture right this moment? Not a problem follow one of the two methods below to submit your photo later.


1. Upload your picture via our document hosting service Click here


2. Email the picture as an attachment to info@standees.com. Make sure to include your name order number and email adress on the order.

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